Transforming Western Healthcare through Functional Medicine

Transforming Western Healthcare through Functional Medicine related

About the Customer

Our customer is Europe's largest functional medicine clinic and one of the fastest-growing startups with digital and physical clinics across Sweden. They are an agile, Medtech startup with a strong vision to revolutionize Western healthcare through a patient-centric approach.


Our customer wanted to digitise their functional medicine treatment process to help functional medicine practitioners treat patients effectively.

Transforming Western Healthcare through Functional Medicine related

Tarento as the partner of choice

As a leader in providing digital solutions from concept to deployment and with its vast experience in helping Nordic customers, Tarento was an obvious choice as the implementation partner.


  • Lack of digital presence
  • Ad Hoc and manual treatment process
  • Questionnaire handling and physical reports
  • Broken user journey and a lot of pain points

However, for all practical reasons, all that was running through the customer’s mind was to establish a new digital platform & services that will deliver significant value to their business by improving the efficiency & creating a very tailored experience to all the personas involved.

Transforming Western Healthcare through Functional Medicine related


Tarento’s solution approach involved deploying its pivotal LEAD framework, a multi-phase exercise which brings Lean & Design Thinking together in an Agile framework to reduce the inherent risks in successfully bringing innovative products to market.

After 6 weeks of high intensity LEAD sprint followed by a continuous discovery process with audits & interviews, Tarento was able to conceptualize a holistic solution that tackled all scenarios of people, product & solution. Key aspects of this phase included:

  • Interviews with doctors and patients
  • 6 LEAD workshops
  • Continuous product discovery cycles

By taking a human-centric approach, we created tech-business-design oriented actionable artifacts for rapid enablement of development teams.

  • Visual design prototype
  • Mobile application design and strategy
  • Actionable roadmap (techno-functional)
  • MoSCoW Analysis & Audits
  • Opportunity solution tree (Epics and features)
  • Technical visions & architecture docs
  • Customer journey maps

Outcomes and Impact

The clarity achieved as a result of LEAD helped development teams quickly take up the implementation of the recommendation made in the roadmap. The team was able to successfully roll out:

  • A JAM stack website
  • ML-oriented product to parse lab reports
  • MVP with key epics for beta release

This subsequently helped the development team with all the clarity needed to continue with the implementation for the next 6 months.

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