About the Customer
The customer is a leader in developing innovative water solutions through smart technology. The company offers a complete range of advanced wastewater and water solutions across several industries from public utilities to food and beverage to mining.
Operating in 150+ countries, the company provides smart metering, networked communications, measurement, and control technologies, as well as critical infrastructure technologies that allow utilities to use their distribution networks to deliver, monitor, and control critical resources, such as water and electricity, and natural gas.
The customer was looking to:
- Transform SharePoint On-Premises Solutions into a more agile Power Platform
- Streamline automation of business processes in Office 365
- Implement RPA based solutions as well as AI Builder to extract content from the invoices and architectural diagrams to streamline the business processes
Tarento as the partner of choice
Tarento’s capabilities in the Microsoft Stack combined with expertise in Cloud, RPA and AI was a decisive factor in positioning it as the technology solution provider of choice.
Tarento faced several challenges while designing and implementing the right solution. Major challenges include:
- The prevalent environment was unstable and needed immediate stabilization as well optimization
- Refinements to the existing system needed to be done quickly
Tarento understood early that the only route to stabilization of the prevalent environment was to take full ownership of existing systems.
- Tarento’s experts stabilized the customer’s current environment. We achieved stabilization in system performance through quality support and architectural services
- The environment was then optimized with a cost-effective development and operations model
- We modernized existing business solutions with the Low-code Microsoft Power Platform
- Tarento also enabled a 24*7 support model based on solution manager alerting
Outcomes and Impact
- The customer benefited from streamlined support processes with SLAs
- Tarento managed to stabilize the system environments and transform the existing workflows, InfoPath Applications and Server-Side Solutions into no code Power Platform as alternative solutions
- Automated some of the daily monotonous tasks like creation of tickets, querying and searching the content repository using a bot
- Tarento is now a trusted partner for all Power Platform activities
We can help you transform your business.